The Camera and Gateway are synced at the factory for privacy reasons. If the Camera and Gateway are not syncing with each other for any reason, please sync them as described below.
This means your Camera is not synced to your Gateway. Follow instructions to syncing your gateway and camera
In the event your system is damaged or broken, you may need to deactivate your system account. To begin, visit internetviewable.summerinfant.com and enter your username and password to log-in to your live viewing screen.